Retail Advisor

SUMMARY

Our client is hiring a Retail Advisor to join the team.

A suitable candidate should be a motivated and multi-skilled individual that meets the requirements of the role.

DUTIES TO INCLUDE

• Delivering exceptional and inspiring service, demonstrating a thorough knowledge of our brand, products, design inspiration and services.
• Recommending additional services and solutions to our customers to drive sales and gather customer data.
• Actively driving sales across channels by introducing customers to our website, using it as a selling tool and supporting the processing of online orders.
• Having a first-point resolution approach to any customer issues or feedback and actively seeking out solutions for the benefit of the customer.
• Supporting the Store Manager and team to drive store sales, profitability and consistent KPI achievement.
• Helping with implementing store visual merchandising, windows standards and guidelines and utilising all product, categories, and bestseller information to maximise commercial opportunities within the store.
• Having a flexible approach to your work, playing an active role in all operational tasks such as management of stock, loss prevention, health and safety, and store safety standards amongst others.

KEY REQUIREMENTS

ESSENTIAL

• Confident proactive approach when dealing with a customer-facing environment.
• The ability to upsell and cross-sell across a wide range of product areas.
• Able to advise customers on design, colour and patterns.
• Quick learner and able to learn in an ever-changing fast-paced environment.
• Target-driven and self-motivated individual.

DESIRABLE

• Experience in retail would be an advantage.